Every paid GreatestIPTV plan — from 1 month to lifetime — is covered by a 7-day money-back guarantee. If the service does not work for you and our team cannot fix it, you get your money back.
When you can ask for a refund
- Within 7 days of your line being activated.
- When there is a technical problem (for example persistent buffering, channels that will not load, or a login that does not work) that our support team has been told about and has not been able to fix.
When a refund does not apply
- Requests made more than 7 days after activation.
- Problems caused by the customer’s own internet connection or device that the free trial would have shown, where the customer has not let us try to fix them.
- Lines that have been shared or resold beyond the number of devices included in the plan.
How to ask
Message us on WhatsApp with your username and a short description of the problem. We will try to fix it first — most issues take minutes — and if we cannot, we confirm the refund in the same chat.
How refunds are paid
Refunds go back to the original payment method (card, PayPal or crypto) within 5 business days of approval. For crypto payments we refund the same amount in the same coin, or in USDT if you prefer.
Free trial first
The easiest way to avoid a refund is the 24-hour free trial: test your channels, your device and your connection before you pay.